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Air France KLM Martinair Cargo has added new options to its online allotment service in response to customer demand.
The cargo group said the new options would bring the “autonomy of spot bookings to contracted capacity” by allowing increased flexibility around bookings when using its myCargo booking platform.
The upgrades include the ability to self-select air waybill numbers to streamline operations, select specific shipment start and end points; input detailed cargo handling information in line with contractual agreements; and designate shippers in accordance with contract terms.
The company said this would increase flexibility, create greater efficiency and improve customers’ ability to self-serve.
AF KLM explained the upgrades would make it easier to manage complex contracts, including multi-origin/destination (O&D) and product group contracts; allow customers to overcome the limitations of pre-assigned AWBs to accelerate booking and handling; and provide ”a fully digital, self-managed booking experience”.
GertJan Roelands, senior vice president commercial at Air France KLM Martinair Cargo, said: “Empowering our customers to manage their business anytime, anywhere lies at the heart of our digital strategy.
”The new allotment customisation option in myCargo is a game-changer, giving users full control over their allocations 24/7. This launch marks a key milestone in our commercial transformation and reaffirms our commitment to customer-centric innovation.”
The ability to manage allocations was first launched by the group in 2023.
