The airfreight carrier's digital transformation spans 252 worldwide stations, targeting improved operational efficiency and customer service
Delta Cargo has successfully implemented IBS Software’s full iCargo product suite as part of its plans to modernise operations through digitalisation.
The airfreight division of Delta Air Lines migrated from a nearly 30-year-old legacy system and adopted the iCargo platform to optimise operations across its 252 worldwide cargo stations and improve customer service and experience.
Delta said the iCargo implementation spans critical modules, including terminal operations, truck dock management, customs and security, and premium shipment handling.
The single cloud-based platform will allow its teams to benefit from accessing standardised processes, automation workflows and task management tools, enhancing productivity.
Delta added that adoption of the technology will help it reduce errors, accelerate turnaround times, and integrate multiple systems for greater cost efficiencies.
Vishal Bhatnagar, managing director of cargo operations, Delta Cargo, said: “Partnering with IBS Software is an important step toward making it easier for customers to do business with Delta Cargo. Implementing iCargo gives us the foundation to improve speed, reliability, and transparency in our operations, while equipping our teams with modern tools to better serve our customers."
Radhesh Menon, vice president & head of strategy & product management, Cargo & Logistics Solutions, IBS Software, commented: “Organising a complex migration like this across multiple phases, regions and stations was a great process for our team, and I am delighted to see the successful deployment of iCargo with a digitally innovative partner like Delta Cargo.
"Delta Cargo’s strategic transformation journey, powered by iCargo will become foundational to the adoption of paperless, digital tools and accelerate business transformation through cutting-edge tech like data analytics and AI.”
The airline recently launched shipment tracking service, Pulse to provide greater visibility of cargo and enable it to react more quickly to any issue that may arise.
