The Abu Dhabi-based carrier's SmartTrack platform combines cellular, GPS and Wi-Fi connectivity with temperature, humidity and shock monitoring capabilities
Etihad Cargo has launched a real-time shipment tracking solution that enables customers to monitor their cargo's condition and whereabouts at all times.
The airline, which had officially unveiled SmartTrack at Air Cargo Europe in June, said that the product proactively monitors shipments by a dedicated control centre, customer dashboard and advanced sensor technology for transparency and reliability.
Using cellular, GPS and Wi-Fi connectivity, the solution offers instant alerts on temperature, humidity, shock, tilt and light events, ensuring greater reliability and proactive risk management.
To further support customers, Etihad Cargo has introduced a dedicated 24/7 SmartTrack Control Centre, providing live case tracking, severity-based alert prioritisation, and actionable workflows for real-time intervention, repair and resolution.
Alongside the control centre, Etihad Cargo has launched a new customer dashboard, offering a single, intuitive interface for shipment monitoring.
Accessible via secure single sign-on across mobile and web platforms, the dashboard enables users to track shipments in real time by airway bill (AWB), origin, destination or product type; monitor live sensor data and receive proactive SLA notifications; access custody chain insights covering pre- and post-Etihad Cargo handling; and receive instant alerts on milestone delays, geofence violations and temperature excursions.
The launch of SmartTrack was underpinned by extensive technical development in partnership with Tag-N-Trac. This included synchronisation of booking data, sensor event integration and geofence alerting.
Stanislas Brun, chief cargo officer at Etihad Airways, said: “SmartTrack marks a major step forward in the way we support our customers. By integrating simplicity, intelligence and automation, we are providing greater confidence and control over shipments while setting a new benchmark for transparency in the industry. This innovation reflects Etihad Cargo’s broader vision: to harness digital transformation in order to deliver smarter, more resilient, and more customer-centric logistics solutions.”
